SHIPPING & DELIVERY POLICY
Last Updated: May 2026
At Horse Match Sales, we aim to make the delivery of your equestrian products and purchased horses as clear and convenient as possible. This Shipping & Delivery Policy explains how orders and horse transportation are handled.
1. Product Shipping
Horse Match Sales may ship equestrian products, accessories, apparel, equipment, and other physical items to available delivery locations.
Shipping availability may depend on the product, destination, size, weight, and shipping provider.
3. Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing and delivery times may vary depending on product availability, destination, shipping provider, weekends, holidays, and other circumstances.
5. Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking availability depends on the shipping method and carrier used.
7. Multiple Shipments
Orders containing multiple products may be shipped in separate packages or from different locations.
As a result, items from the same order may arrive at different times.
9. Damaged or Incorrect Items
Customers should inspect products when they are delivered.
If an item arrives damaged, defective, or incorrect, customers should contact Horse Match Sales as soon as reasonably possible and provide photographs or other relevant information where requested.
Any claims will be handled in accordance with our applicable refund, return, and consumer policies.
11. Horse Transport Requirements
Horse transportation may require appropriate documentation, health certificates, identification, registration documents, permits, or other requirements depending on the destination and applicable laws.
The buyer and/or seller may be responsible for providing required documentation.
13. Transportation Providers
Horse Match Sales may work with independent transportation providers or carriers.
Where an independent carrier is used, the carrier may have its own terms, requirements, insurance arrangements, and responsibilities.
Customers should review any transportation agreement provided before confirming transport.
15. Changes to Delivery Information
If you need to change your delivery address or other delivery information after placing an order, contact Horse Match Sales as soon as possible.
We cannot guarantee that changes can be made after an order has been processed or dispatched.
2. Shipping Costs
Shipping costs may be calculated based on the order, product size or weight, delivery location, and selected shipping method.
Any applicable shipping charges will be communicated or displayed before the order is completed where possible.
4. Delivery Times
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delays may occur because of weather, transportation problems, customs, carrier delays, incorrect delivery information, or circumstances outside our reasonable control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Horse Match Sales is not responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete information supplied by the customer.
8. International Shipping
International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
10. Horse Transportation
Horse transportation is different from standard product shipping.
Unless specifically agreed otherwise in writing, the buyer is responsible for arranging and paying for transportation of a purchased horse.
Where Horse Match Sales assists with horse transportation, the transportation provider, estimated schedule, costs, responsibilities, and other arrangements will be communicated separately.
12. Horse Transport Delays
Horse transportation may be affected by weather, road conditions, animal health requirements, border controls, permits, carrier availability, vehicle problems, or other circumstances outside our reasonable control.
Estimated transportation dates are therefore subject to change.
14. Delivery Confirmation
For physical products, delivery may be confirmed through the applicable shipping provider.
For horses, delivery will normally be confirmed according to the agreed transportation and handover arrangements.
16. Contact Us
If you have questions about shipping, delivery, order tracking, or horse transportation, please contact us: